Refund policy

Return & Refund Policy Last Updated: July 13, 2026

At AeroGrid, your satisfaction is our priority. Please read this policy carefully to understand your options if something goes wrong with your order.

I. How to Submit a Claim

If you experience an issue with your order, please contact us at [your contact email] with the following:

Clear photos or videos showing the issue (e.g., damaged or incorrect items)

A description of the problem and your order number

Any relevant screenshots or communication related to your complaint

We'll review your claim and respond as quickly aII. Delayed Orders

If your order hasn't arrived within the estimated delivery window, please contact us. We'll investigate and begin processing a resolution based on the following timeframes:

Standard destinations (including South Africa): If no delivery is confirmed 45 days after shipment, we will open a dispute on your behalf.

Delays caused by customs, incomplete addresses, or local post office holds may extend this timeframe.

If your tracking shows your package is being held at a local post office, please contact them directly as they may require you to collect it in person.

III. Non-Delivery

If tracking confirms delivery but you haven't received your package, pleaus. We may require an official non-delivery certificate from your local post office to process a claim. Please note that investigations can take 1–2 months.

We are unable to process refunds or replacements if delivery failure was caused by:

An incorrect or incomplete address provided at checkout

Failure to collect the package from the post office or pickup point

Refusal of delivery

IV. Damaged Items

If your order arrives damaged, please contact us within 30 days of delivery with photos or a video Significantly damaged items: Full refund or replacement offered.

Partially damaged items (excluding minor cosmetic issues like slight wrinkles or small scratches): Partial refund or replacement offered.

V. Incorrect or Missing Items

We take quality control seriously. If you receive the wrong item or something is missing from your order:

Wrong item received: Full refund or replacement.

Wrong color or size (where it doesn't affect function): Refund or replacement upon submission of supporting evidence.

Missing items: Refund or replacement for the missing portion of your order.

VI. Items Not Eligible for Return

We are unable to offerreplacements for:

Damaged packaging only (e.g., outer box damage from shipping)

Orders where delivery failure was due to customer error (wrong address, uncollected packages)

Claims submitted outside the 30-day window after delivery

VII. Refund Processing

Once your claim is approved, refunds will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

VIII. Contact Us

For any after-sale queries, please reach out to us at josephinemakinidibe@gmail.com. We're here to help refunds and happy to help!